Last updated: 10 September 2026
These Terms & Conditions apply to services provided by Steam Force Exterior Cleaning Services. By accepting a quotation or asking us to proceed with work, you agree to these terms.
Steam Force Exterior Cleaning Services provides professional exterior cleaning services including roof cleaning, pressure washing, gutter cleaning, softwashing, render cleaning, fascia and soffit cleaning, solar panel cleaning and other associated exterior cleaning services.
Quotations and Pricing
All quotations are based on the information available to us at the time, including photographs, measurements, property details or an on-site inspection where applicable.
If the condition, size, access requirements or scope of the work is materially different from the information originally provided, we will discuss any necessary change to the price with you before carrying out additional work.
Unless otherwise stated, quotations are provided free of charge and without obligation.
Booking and Acceptance of Work
A booking is considered confirmed once we have agreed the work, price and intended date with you. Acceptance may be given verbally, by telephone, email, text message, social media message or other written communication.
All work is subject to suitable weather conditions, safe access to the property and circumstances outside our reasonable control. Where work needs to be postponed, we will arrange a new suitable date with you.
Customer Responsibilities and Property Access
The customer is responsible for providing safe and reasonable access to the areas where work is to be carried out. Where required, access to an outside water supply and electricity should be available unless alternative arrangements have been agreed in advance.
Before work begins, customers should ensure that windows and doors are securely closed and that fragile, valuable or easily damaged items are removed from the working area where reasonably possible. Please also inform us of any known defects, leaks, loose materials or other issues that could affect the work.
Cleaning Results and Existing Damage
We take reasonable care when carrying out all cleaning work and select cleaning methods appropriate to the surface and condition of the property. However, cleaning results can vary depending on the age, condition, staining and previous treatment of a surface.
We cannot guarantee the complete removal of permanent staining, weathering, discolouration or defects that are already present. Steam Force Exterior Cleaning Services is not responsible for pre-existing damage or defects that become visible during or after cleaning, including loose or deteriorated mortar, damaged render, defective seals, cracked or loose tiles, failing coatings or other weakened materials.
If we identify a significant issue before or during the work, we will inform you where reasonably possible.
Roof Cleaning and Biocide Treatments
Roof cleaning results and the time required for biological staining to clear can vary depending on the roof material, its condition and the cleaning method used. Where a biocide treatment is applied, its cleaning effect may continue gradually after the work has been completed and some remaining organic staining, lichen or biological growth may take time to weather away naturally.
Where manual moss removal is selected instead of a full steam clean, the service is intended to remove the majority of visible moss before treatment but does not provide the same immediate cosmetic finish as steam cleaning.
We will explain the recommended cleaning method and expected results before work is agreed.
Payment
Payment is due on completion of the agreed work unless alternative payment terms have been agreed in advance.
Payment can be made using the payment methods provided by Steam Force Exterior Cleaning Services. Where additional work is requested during a job, any additional cost will be agreed with you before that work is carried out.
If an invoice remains unpaid after the agreed payment date, we reserve the right to contact you to request payment and take reasonable steps to recover any outstanding amount.
Cancellations and Rescheduling
If you need to cancel or rearrange a booking, please give us as much notice as reasonably possible.
We may need to postpone or rearrange work because of unsuitable weather, unsafe working conditions, equipment problems or other circumstances outside our reasonable control. Where this happens, we will contact you and arrange another suitable date.
We reserve the right to decline or stop work where we believe conditions are unsafe or where carrying out the work could cause unreasonable risk to people or property.
Liability
Steam Force Exterior Cleaning Services will take reasonable care when carrying out work at your property. If we cause damage through our negligence, please notify us as soon as reasonably possible so that we can inspect the issue and, where appropriate, arrange a suitable remedy.
We will not be responsible for loss or damage caused by pre-existing defects, deterioration, hidden faults, inaccurate information provided to us, or circumstances outside our reasonable control.
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited, or affects your statutory rights as a consumer.
Complaints and Problems With Our Service
If you are unhappy with any aspect of our work, please contact us as soon as reasonably possible and give us the opportunity to investigate the issue.
Where a problem with our service is identified, we will work with you to determine an appropriate solution. This may include returning to inspect the work or carrying out reasonable remedial work where appropriate.
These terms do not affect your statutory rights.
Consumer Rights
If you are a consumer, you have legal rights under UK consumer law. Our services will be carried out with reasonable care and skill and within a reasonable time where a specific timeframe has not been agreed.
Nothing in these Terms & Conditions is intended to restrict or remove any rights you have under applicable consumer protection law.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any dispute relating to these terms or the services provided by Steam Force Exterior Cleaning Services will be subject to the jurisdiction of the courts of England and Wales, subject to any rights you may have as a consumer regarding where legal proceedings may be brought.
Contact Us
If you have any questions about these Terms & Conditions or the services provided by Steam Force Exterior Cleaning Services, please contact:
Steam Force Exterior Cleaning Services
Email: john@steamforce.uk
Telephone: 01579 533103