Last updated: 9 September 2026
Steam Force Exterior Cleaning Services respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect personal information when you contact us, request a quotation, use our website or use our services.
Steam Force Exterior Cleaning Services is operated as a sole trader and provides exterior cleaning services across Cornwall and Plymouth.
Information We Collect
When you contact Steam Force Exterior Cleaning Services or request a quotation, we may collect personal information including your name, email address, telephone number, property address, postcode and details about the cleaning services you require.
If you use our online quotation form, you may also choose to upload photographs of your property or the areas requiring cleaning. We may also collect information you provide when contacting us by telephone, email, social media or other methods.
How We Use Your Information
We use your personal information to respond to enquiries, prepare and provide quotations, arrange and carry out cleaning services, communicate with you about your booking or requested work, process payments and maintain appropriate business records.
We may also use information where necessary to comply with our legal obligations, resolve queries or complaints, and protect our legitimate business interests.
We will not sell your personal information to third parties.
Legal Basis for Using Your Information
Under UK data protection law, we must have a lawful basis for processing your personal information. Depending on the circumstances, we may process your information because it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with a legal obligation, or because we have a legitimate business interest in responding to enquiries and operating our services.
Where consent is required for a particular use of your information, we will rely on your consent and you may withdraw that consent at any time.
How We Store and Protect Your Information
We take reasonable steps to keep your personal information secure and to protect it against unauthorised access, loss, misuse or disclosure.
Personal information may be stored within our business email accounts, website systems, quotation and contact records, and other services we use to operate the business. We only keep personal information for as long as reasonably necessary for the purpose it was collected, or where we are required to retain it for legal, accounting or tax purposes.
Sharing Your Information
We do not sell or rent your personal information. We may share information with trusted service providers where this is necessary to operate our business, website or communications, or where required by law.
Where third-party service providers process personal information on our behalf, we expect them to handle that information securely and in accordance with applicable data protection law.
How Long We Keep Your Information
We keep personal information only for as long as necessary for the purposes for which it was collected and to meet any legal, accounting or tax requirements.
The length of time we retain information may vary depending on whether you have made an enquiry, received a quotation or become a customer. When personal information is no longer required, we will take reasonable steps to delete or securely dispose of it.
Your Data Protection Rights
Under UK data protection law, you may have rights relating to your personal information, including the right to request access to the information we hold about you, ask us to correct inaccurate information, request deletion of your information in certain circumstances, restrict or object to certain types of processing, and request the transfer of your information where applicable.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you are concerned about how your personal information has been handled.
Cookies and Website Analytics
Our website may use cookies and similar technologies that are necessary for the website to function correctly and, where enabled, to help us understand how visitors use our website.
Where required by law, non-essential cookies such as analytics or marketing cookies will only be used with your consent. You can change or withdraw your cookie preferences where a cookie consent tool is provided on the website.
Further information will be available in our Cookie Policy.
Contact Us About Your Personal Information
If you have any questions about this Privacy Policy, would like to exercise your data protection rights, or have a question about the personal information we hold about you, please contact:
Steam Force Exterior Cleaning Services
Email: john@steamforce.uk
Telephone: 01579 533103
You can also find information about your data protection rights or make a complaint to the Information Commissioner’s Office at www.ico.org.uk.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements. Any updated version will be published on this page with a revised “Last updated” date.